DELIVERY & RETURNS
Delivery Policy
Euroalcous is committed to delivering your orders promptly while adhering to federal laws and regulations governing the sale and shipment of alcoholic beverages. Our standard ground delivery service ensures that customers receive their products within 2-3 business days from the date of purchase.
In compliance with federal law, all deliveries of alcoholic products require the recipient to be at least 21 years of age. Upon delivery, an adult signature and a valid government-issued ID are mandatory to confirm the recipient's age and identity. This stringent verification process is crucial to prevent underage access to alcohol and maintain legal compliance.
Euroalcous utilizes reliable shipping carriers that specialize in handling alcoholic products safely and efficiently. Our packaging is designed to protect the integrity of the wines and spirits during transit, ensuring that they arrive in perfect condition for our customers to enjoy.
It is essential for customers to understand that federal regulations impose restrictions on shipping alcoholic beverages to certain states or areas that have specific laws governing alcohol sales and distribution. Therefore, some locations may be ineligible for delivery due to legal constraints.
Customers are encouraged to familiarize themselves with their state's alcohol shipping laws and restrictions to avoid potential delivery issues. Euroalcous reserves the right to cancel orders that do not comply with federal regulations or our shipping policy.
Our customer service team is available to assist you with any questions or concerns regarding our delivery policy and federal law compliance. We strive to provide a seamless and compliant shipping experience, ensuring that your orders are delivered timely and securely with Euroalcous.
Return & Exchange Policy
Euroalcous is dedicated to providing our customers with the highest quality products and ensuring their satisfaction. Our return and exchange policy is designed to comply with federal laws and regulations concerning the sale and distribution of alcoholic beverages.
In accordance with federal law, customers must be at least 21 years of age to purchase and receive alcoholic products. Upon delivery, recipients are required to present a valid government-issued ID to verify their age and identity. Failure to comply with these federal requirements may result in the cancellation of the order and potential legal consequences.
For returns and exchanges, Euroalcous adheres to a strict 30-day policy from the date of purchase. If you receive an incorrect wine, a corked bottle, or a flawed product, please notify us immediately at 1-202-848-2222 or via email. Our customer service team will review the issue and guide you through the return or exchange process.
Upon verification and acceptance of the return request, Euroalcous will either replace the bottle(s) or issue a refund for the relevant amount. Please note that refunds will be processed based on the original method of payment and may take several business days to reflect in your account, in compliance with federal refund policies.
It is essential for customers to familiarize themselves with federal alcohol shipping regulations and restrictions to avoid potential legal issues. Euroalcous reserves the right to refuse returns or exchanges that do not comply with federal guidelines or our established policies.
We encourage customers to reach out to our customer support team with any questions or concerns regarding our return and exchange policy. Our team is committed to assisting you throughout the process, ensuring a seamless and compliant experience with Euroalcous.